privacy
We have the
utmost respect
for your privacy.
We are the sole owners of the
information on this site. We will not sell, share, or rent
this information to others. Your personal information is
only used to complete your secure orders of our handmade,
natural bath and body products. Your secure orders are
placed through a secure server that hosts our online
shopping catalog of natural bath and body products.
Information Collected and
Use
Our site uses an order form for customers to request
information, products, and services. We collect visitor's
contact information (like their names, email address, URL's
and mailing addresses). Contact information from the order
form is used to send orders. The customer's contact
information is also used to get in touch with the visitor
when necessary. Users may opt-out of receiving future
mailings.
Newsletters & Promotional
E-mails
We offer free newsletters and promotional e-mails as a
service to our customers. We will send you newsletters and
e-mails periodically listing current specials and deals. To
stop receiving our newsletter, send an e-mail to us at
info@sublime-dragonfly.com
Children
We do not intend to collect personal information from
anyone under the age of 14. If you are under 14, you should
not enter information on this Web site and should ask a
parent to do so for you.
Contacting the Web Site
The Sublime Dragonfly is committed to quality customer
experience. We are constantly reviewing your feedback to
improve and enhance your shopping experience. You can tell
us what you think by sending us an email or letter to:
Customer Feedback
The Sublime Dragonfly
PO Box 84
Navesink, NJ 07752
info@sublime-dragonfly.com
Changes to This Online
Privacy Policy
We reserve the right to change the terms of this privacy
policy at any time, but will not do so without posting the
revised policy on this Web site. We encourage you to review
this privacy policy whenever you visit our Web site to make
sure you understand how we use the information we collect.
shipping & ordering
We are committed to creating
a quality experience for you every time you place an order
with The Sublime Dragonfly. We want
you to feel satisfied with the products and services we
offer; therefore, we have outlined the following order
information so that our staff can provide you the same
superior customer service every time.
Order Online
Ordering online is safe, simple and secure. We currently
use PayPal as our secure ordering site. Simply place
the item into the cart and proceed to the checkout. The cart
will guide you through the steps. If you have any problems,
please do not hesitate to contact us.
Order Processing
Because all of our natural bath and body products are
currently handmade and we want you to be able to enjoy them
as quickly as possible, we aim to process and ship all
orders within 5-7 working days after payment is cleared. Due to unexpected bursts in
order volume there may be very rare delays and you will be
notified by email. Rush orders are possible for an
additional fee. You will always receive a confirmation via
email when your order has shipped.
Payment
The Sublime Dragonfly currently uses PayPal for credit
card orders. Money Orders and Personal Checks
should be made payable to The Sublime Dragonfly with all
mail orders, however we will not ship any items until
the payment is processed. There is a fee of $30 for returned
checks. You may request a mail-order form by
contacting us at
info@sublime-dragonfly.com. Unfortunately, at this time we cannot accept cash or CODs
for online purchases.
Shipping
We provide standard shipping via our choice of USPS, UPS
or FedEx. Rush orders are possible at an additional fee.
Sales Tax
Sales Tax at a rate of 7 percent will be charged on all
orders shipped to New Jersey addresses.
Gift Certificates
Our natural, handmade bath
and body products make the perfect gifts! To make
gift-giving easy we offer gift certificates for mail orders
only. If you are unsure
what to get for someone on your list, don’t think about it
another minute. Purchase a gift certificate, cross it off
your list, and let us take care of the rest. They'll enjoy
shopping and selecting the
handmade, natural bath and body products that are right for
their personal retreat.
Gift Wrapping
Gift wrapping is free with
request for all orders over $50. Just let us know when
ordering your gifts - you may also want to let us know the
type of occasion, female/male and any other
information that will help us with creating your beautiful
gift.
Favors
Custom-made favors featuring our handmade, natural bath
and body products are available by contacting us at
info@sublime-dragonfly.com. Simply let us know your
special request and a staff member will consult with you and create a unique
and perfect favor package for you, including pricing
information.
Returns
We guarantee your
satisfaction with all of The Sublime Dragonfly handmade,
natural bath and body products.
Due to the nature of our products, we cannot accept returns
unless the product was damaged in shipping. If any product
arrives damaged or unusable, we will issue a refund or
replacement with the customer's request. You will be
refunded for the cost of the items less shipping. Please do
not return any merchandise until after
contacting us.
We must be contacted within 10 days of ordering to qualify
for any refunds. For your security, please
return your item with a reliable courier and retain your
order information. The Sublime Dragonfly
is not responsible for items damaged or lost in transit.
Backorders
If an item you order is currently out of stock, we will
contact you via email.
Animal Testing
We respect all living creatures and therefore do not test
any of our products on animals.